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What is off-peak bandwidth?

When a network connection is near its highest for the past month, traffic may be reduced.

This typically happens to half of our traffic on Saturday and Sunday night GMT for 2-3 hours.

What is RAID0?

RAID0 combines SSDs to give a considerable boost in throughput. The disks in our SSD servers are capable of reaching more than 40 Gbit/s.

Are there any surcharges?

Absolutely none! We don't handle your payments directly and only have access to the funds that you give us. This means we have to ask for everything up front and surprises can't happen.

How do I change my slot?

The slot summary page contains two links: to upgrade / change the slot and to initiate and complete slot-to-slot data transfers. Finally you may optionally request a refund on your existing slot via a support ticket.

This can be done at any point during your month.

How do refunds work?

All slots can be cancelled in the first seven days for a full refund without fuss―just open a support ticket.

Although we'd love feedback if something has gone wrong. Oh, and expect an eager support person to try and right that wrong.

Can I have a trial?

Want to test the water ahead of time? Not sure if a slot is right for you? Or perhaps you simply want to check things out without committing?

You are more than welcome to request a refund in the first seven days to trial our slots. (It'll be a full refund too!)

How do I cancel?

You can cancel by simply not renewing. We will then recycle your slot shortly after its month is up and you will be welcome to return whenever you wish.

Will you transfer data from a competitor?

Yes! Just open a support ticket once you've got a slot and we'll copy all data for you.

What happens if I exceed my storage quota?

We have quite a relaxed policy, you're free to go over your quota a little bit every once in a while. In return we ask that you look out for how your actions affect others and to play nice.

We'll also provide you with the means to check your quota on demand and send you an e-mail if you're over. If this doesn't work out, we'll revert to strict limits.

Do you have any upload quotas?

We run our own ISP meaning upload quotas no longer makes sense for us. So we've removed them from all of our slots and promised to run an uncongested network 24 / 7.

I'm worried that you're overselling, are you?

We have pledged to never oversell our services. Our network is uncongested 24 / 7 and we own all of our own hardware so we're capable of making changes where necessary. We are happy to move users around to avoid bottlenecks.